- When is the cut off time for orders?
Any orders placed will be sent the following working day. All orders will be delivered within 2-3 working days of the order being dispatched (not inc Sundays).
If you order on Friday, your order will be sent out the following working day (Monday).
- Can I change my address details once the order is dispatched?
No. Any address details need to be correct when you place the order. We will not be responsible for errors and if your parcel goes missing due to the customer entering the invalid address, we will not compensate for this or send replacements - as this is not our fault. If you make an error and notice it before the order is dispatched - please email us IMMEDIATELY with your order number and correct address details.
If the order has been dispatched we are unable to change the address details.
- Which courier do you use?
We use various couriers depending on the weight/size of the order. Majority of orders will be sent using tracked couriers such as Hermes or UK Mail.
- Can I order using Express as I need my order quickly?
Our standard delivery is 48-72hrs so no need to pay any extra as this is included as standard.
- Are orders sent tracked?
Yes! All orders are sent using tracked and insured courier to ensure we know where your order is at all times. Signature may be required upon delivery.
- Do you deliver on weekends?
Yes our couriers deliver on Saturday. Sunday? Nope. Bank Holidays? No!.
- My order is late or hasn't turned up!?
Please don't panic. Just email us for tracking details or an update.
Please wait until 8pm for deliveries as the couriers can delivery anytime between 8am and 8pm.
*PLEASE NOTE: You need to inform us if you have not received your delivery within 30 days of your expected delivery date. We cannot investigate if you leave it any longer than this, as the courier will only view non-delivery claims within one month of sending the order out.
- I was not in when my order delivery was attempted, what happens now?
The courier will attempt delivery 3 days. If delivery is not succesful after three attempts, Hermes charges A Taste of the States for this, and the parcel is returned to us.
We will not re-send the parcel out again as it will cost us additional postage costs. The customer will be required to send the correct postage amount and we can then resend the order (as the non delivery was due to customer not being home).
- There is a problem with my order - what do I do?
If your order is damaged, open, leaking or you believe it is missing items you need to contact us within 48hours of the parcel being delivered.
Any issues raised after this we are unable to investigate as too much time has lapsed since delivery.
Please email firstname.lastname@example.org as soon as you can. Remember to send photos of the damage, the packaging, and any other details you have.
If the courier is at fault, we will contact the courier (please do not contact them yourself) to arrange a refund.